Terms and Conditions

NRG Electrical Installation Services Ltd

Quality Standards

All works are carried out in accordance with BS 7671 (IET Wiring Regulations – 18th Edition).

Installations will comply with Part P of the Building Regulations (2005) where applicable. Upon completion, NRG Electrical Installation Services Ltd will issue the relevant certification and notify your local Building Control authority where required.

Guarantee

NRG Electrical Installation Services Ltd guarantees all workmanship for a period of 12 months from the date of completion, provided that the installation has not been altered, modified, or interfered with by any third party.

Materials and components are subject to the manufacturer’s warranty.

Guarantees apply only where both parts and labour are supplied by NRG Electrical Installation Services Ltd.

NICEIC Platinum Promise

NRG Electrical Installation Services Ltd is a registered NICEIC contractor and all eligible works are covered under the NICEIC Platinum Promise, which provides protection for up to 6 years from the date of completion.

Further details can be found by searching “NICEIC Platinum Promise” online.

Disruption

During works, power may need to be isolated and a temporary supply installed where necessary. Floors may be lifted, and access channels may need to be created in walls or ceilings to install new cabling.

These measures may not apply to all projects. Your electrician will advise you on the day.

Damage

NRG Electrical Installation Services Ltd will take every reasonable care to avoid damage. However, due to the age and construction of some properties, minor damage may be unavoidable, including but not limited to:

  • Cracking or breaking of old floorboards
  • Minor plaster cracks near chased areas
  • Carpets not refitting tightly

NRG Electrical Installation Services Ltd cannot be held responsible for repairs to such damage.

Payment Terms

  1. Full payment of the submitted invoice is required upon completion of works.
  2. The outstanding balance must be paid within 5 calendar days of completion unless otherwise agreed in writing.

Deposits

  1. For projects over £350 + VAT, a 20% security deposit is required to secure a start date.
  2. A higher deposit may be required for projects involving unusually high material costs.
  3. For deposits exceeding £500 + VAT, we strongly recommend payment by credit card, as this provides protection under Section 75 of the Consumer Credit Act (up to £30,000).
  4. Clients choosing not to pay such deposits by credit card accept that the deposit will not be protected under Section 75.

Stage Payments

  1. Larger projects (e.g. full rewires) may require stage payments. These will be agreed in writing before work commences.
  2. No further work will be undertaken until all due payments are cleared.

Accepted Payment Methods

  1. We accept payment by bank transfer, cash, debit card, and credit card.
  2. All materials remain the property of NRG Electrical Installation Services Ltd until payment is made in full.

Late Payment

  1. If an invoice remains unpaid after 5 calendar days, NRG Electrical Installation Services Ltd reserves the right to initiate debt recovery procedures. Any additional costs incurred may be passed on to the client.

Deposit Cancellation Terms

  1. No start date will be booked until the deposit has been paid in full.
  2. Clients may cancel up to 7 calendar days before the agreed start date and receive a full refund of their deposit.
  3. Cancellations made within 7 calendar days of the start date will result in the deposit being non-refundable.
  4. This applies even if the booking was made less than 7 days after the deposit was paid.

Working Practices

  1. Any additional works not included in the original quotation will be charged at our standard hourly rate.
  2. All fittings remain the property of NRG Electrical Installation Services Ltd until full payment is received.
  3. Unless stated otherwise, fittings supplied will be white plastic conforming to relevant British Standards.
  4. Materials and labour are included unless specifically stated otherwise.
  5. Quoted job durations assume clear and uninterrupted access. Delays caused by restricted access or other trades may incur additional charges.
  6. Waste disposal can be arranged for an additional fee.
  7. Work areas must be clear prior to commencement. Delays due to obstructions may result in additional charges.
  8. Certification will be issued once full payment has been received.
  9. Parking permits must be provided where required. Any parking costs incurred will be added to the final invoice.
  10. Parts or materials supplied by the client are not covered under our warranty. Return visits for faults related to customer-supplied items will be chargeable.
  11. Fault finding is charged at our standard hourly rate plus materials.
  12. If works differ materially from the original quotation due to unforeseen requirements, completed works will be charged at our standard hourly rate.

Working Hours

Standard working hours are 8:00am – 4:30pm, Monday to Friday.

  • 1.5x hourly rate: 4:30pm – 8:30pm
  • 2x hourly rate: outside these hours
  • 3x hourly rate: Christmas holiday period

Clients may refuse out-of-hours work but must notify us at the start of the project.

Exclusions

Unless explicitly stated, the following are excluded:

  1. Moving or clearing furniture
  2. Builder’s works
  3. Redecoration and final making good
  4. Waste and rubble removal
  5. Scaffolding or access equipment
  6. Additional visits to connect kitchen appliances where delays are caused by incomplete works (e.g. worktops not fitted)

Deviations from Regulations

All works will comply with BS 7671 and Building Regulations in force at the time.

If a client requests deviations, written instructions and a third-party risk assessment will be required.

Personal Data

  1. Customer data is stored securely on password-protected systems and secure platforms (e.g. QuickBooks, ServiceM8).
  2. We may use customer contact details to send service updates and tips unless advised otherwise.
  3. Data will not be shared with third parties without prior consent.
  4. We comply with legal data retention obligations (e.g. HMRC, NICEIC).

Complaints

  • Complaints must be submitted within 7 days of completion via email to info@electrician-bedford.co.uk
  • We will acknowledge complaints within 24 hours and aim to resolve them within 48 hours
  • Any remedial works (excluding customer-supplied items) will be completed at our cost
  • Complaints are reviewed quarterly to maintain service standards

Errors and omissions excepted.

Take Care When Selecting an Electrician

Many electricians prioritise large projects and may not commit to smaller domestic works. Others operate without proper qualifications, leading to unsafe or substandard installations.

NRG Electrical Installation Services Ltd was established to provide reliable, professional, and transparent electrical services for domestic customers — delivering quality workmanship, fair pricing, and peace of mind.